Shipping Policy
Effective Date: December 06, 2025
Thank you for your interest and support of Border Boots. This policy outlines all the details regarding how we ship your order.
Shipping Destinations
We currently ship exclusively within the continental United States (the 48 contiguous states).
We do not ship to the following:
- Alaska
- Hawaii
- US Territories (such as Puerto Rico, Guam, US Virgin Islands)
- PO Boxes
- APO/FPO/DPO addresses
- International addresses
Shipping Costs & Delivery
Standard shipping is included in the price for all orders within the continental United States. You will not see an additional shipping charge at checkout.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package’s journey.
Order Processing Time
Most orders are processed and prepared for shipment within 1-3 business days (excluding weekends and holidays).
Out of Stock Items / Fulfillment Issues
We strive to maintain accurate inventory. In the rare event that an item you ordered is temporarily out of stock, we will promptly notify you via email.
You will have two options:
- Wait for Restocking: You can choose to wait for the item to be restocked.
- Immediate Refund: You may choose to receive a full and immediate refund.
For complete details on returns and refunds, please see our Refund & Returns Policy.
Delivery & Package Responsibility
Shipping Carrier Responsibility: Once we hand your package to the shipping carrier and obtain a valid tracking number, the carrier assumes responsibility for timely delivery.
Proof of Delivery: Our responsibility for a package ends once the shipping carrier provides electronic proof of delivery to the specified shipping address.
Important Package Security Note:
We are not liable for packages that are stolen or go missing after they have been marked as “delivered” by the shipping carrier.
If you live in an area where package theft is a concern, we recommend:
- Using a secure delivery address (workplace, family member’s home)
- Requesting signature confirmation (available for an additional fee)
- Arranging for pickup at a carrier location
Please contact us before placing your order if you require special shipping arrangements.
Tracking & Delivery Issues
If your tracking information shows “delivered” but you have not received your package:
- Check Around: Look around your property, with neighbors, and in secure locations.
- Contact Carrier: Reach out to the shipping carrier directly using your tracking number.
- File Claim: If the carrier confirms non-delivery, they may initiate an investigation or claim.
- Contact Us: If the carrier’s investigation confirms the package was lost in transit before delivery, contact us for assistance.
Contact Us
If you have any questions about this shipping policy, please contact us.
This shipping policy was established on December 06, 2025. We reserve the right to update this policy at any time. Any changes will be posted on this page.